App / Live
These terms set out the rules that apply when you access 3535bd, create an account, or carry out any transaction on the platform. Your use of this site confirms you have read and accepted these conditions, and that access to services depends on your local law and eligible region.
When you open an account on this platform, you enter into a binding arrangement governed by these terms. Every action — placing a wager, moving funds through your wallet, browsing the lobby, or contacting support — falls within their scope. We keep these terms in plain language because we want you to understand what is expected on both sides. Transactions made through bKash, Nagad, or Rocket are subject to both these terms and the individual conditions of the relevant wallet provider. If there is a conflict between what a wallet provider states and what we state regarding the account itself, our terms apply to the account side and the wallet provider's terms apply to the payment side. We may update these terms when our services change or when applicable requirements shift. When a material change occurs, we will display a notice in your account area before the update takes effect. Continuing to use the platform after that notice period closes means you accept the revised terms. If you disagree with any update, you may close your account by contacting support before the change takes effect. Access to and availability of services described here depends on your local law and the eligible regions we serve.
These terms apply to four distinct areas of your relationship with this platform. Understanding the boundary of each helps you know where to direct a question and which set of rules governs any particular situation. Where a third-party service sits outside our direct control, we note that clearly rather than making claims we cannot support.
Your login credentials, account registration details, session activity and identity verification steps are all covered by these terms. You are responsible for keeping your credentials secure; we handle the account-side verification process as described in your account settings.
Deposits, withdrawals and internal wallet movements — including those made through bKash, Nagad, and Rocket — fall within these terms on the account side. The payment provider's own conditions govern the wallet or network leg of each transaction separately.
Game titles available in the lobby, odds and market data published in the sportsbook, promotional notices displayed in your account area, and all written content on this site are covered. We do not extend this coverage to content on external sites we link to.
Studio content from JDB, Spadegaming, Microgaming, Joker, and CQ9 is delivered through our platform but governed partly by those studios' own licensing terms. We are not responsible for terms or policies set independently by any third-party provider.
These terms are not just obligations — they also set out what you can ask of us and how. You have the right to review your own account records at any time by navigating to the transaction history section in your signed-in account area. If you spot an error in your registered details — name, contact information, or linked wallet — you can correct most fields directly in account settings. For changes that require identity verification, follow the instructions shown in the account area rather than contacting support first, as this is the faster route. If you have a question about how a specific term applies to your situation, you can raise it through the support contact paths listed on this page. We aim to respond to policy-related queries within the timeframe visible on the support page. You also have the right to request account closure at any time; the steps for doing so are available in your account settings under the closure or deactivation option. We will not close an account with a pending transaction unless the transaction has been resolved first.
Open the transaction history in your signed-in account area to see every deposit, withdrawal and wallet movement on record. Filter by date or payment method to locate a specific entry.
Most registered details — contact information, preferred language, linked wallet identifiers — can be updated directly in account settings. Fields requiring identity verification will prompt you through the steps shown there.
Use the support routes listed in the support section below to ask how a specific term applies to your account. Reference the relevant term section when you write so we can respond precisely.
Find the closure or deactivation option in your account settings and follow the steps shown. Any open transaction must be resolved before closure completes; support can confirm the status if needed.
If a section of these terms is unclear, or if you need to raise a specific account or policy matter, the routes below are the ones published on this site. We do not list channels, hours, or response commitments we cannot verify — use the contact path that matches your query type.
Use the live chat widget visible on the site to ask a policy question in real time. Mention the specific term or section you are asking about so the agent can assist without back-and-forth.
For formal policy queries, account corrections requiring documentation, or written confirmation of a term interpretation, use the support email address published in the contact section of this site.
The help centre accessible from your signed-in account area contains published answers to common terms questions. Check there first — many account-specific queries are resolved without needing to contact support directly.
We want you to know how we approach the obligations on our side of these terms — not in abstract language, but in terms of what it means for your account day to day.
We retain account and transaction records for the period required by our operational obligations and by the conditions of the payment rails we use, including bKash, Nagad, and Rocket. You can request a summary of your own data through the support routes listed above.
Session security, password handling, and wallet-link verification are managed through the steps shown in your account settings. We do not ask for your wallet PIN or full password via chat or email — any such request is not from us.
We use session and functional cookies to keep your account active and to remember your language and region preference. The full cookie notice is accessible from the footer of this site and applies alongside these terms.
If you believe a term has been applied incorrectly to your account, you can request a review through the email support route. Provide your account reference and the specific section you are querying; we will confirm receipt and the review process.
These are the questions we see most often about how these terms work in practice. If your question is not answered here, use the live chat or email support route to ask directly.
Yes, on the account side. When you deposit or withdraw via bKash or Nagad, our terms govern the account leg of that transaction. The wallet provider's own terms govern the payment network leg. Both sets of conditions apply at the same time; they do not replace each other.
Any transaction already in progress at the time of a terms update completes under the terms that were in place when it was initiated. The updated terms apply to new activity that begins after the notice period closes. Check your account area for any active notice before continuing.
Access depends on your local law and the eligible regions we serve at the time. These terms do not override local legal restrictions. If your region is not supported, the platform may restrict your access at the account level. Check your account status for the region notice.
Contact support via the email route listed on this page. Include your account reference number and the specific section of the terms you are questioning. We will log the query, confirm receipt, and respond through the same channel with a written position.
The same core terms apply to both. Some conditions — for instance, those relating to markets, odds and settlement — apply specifically to the sportsbook. Others around game fairness apply specifically to casino titles. Where a condition is section-specific, we note that within the relevant clause.
We keep your data for the period set by our operational requirements and the conditions tied to the payment rails in use, including Rocket. You can ask for a summary of your account data via the email support route. We will confirm what is held and the applicable retention period.